Terms & Conditions

Shipping Policy – Pet Haven Supplies Australia

Last updated: 6 August 2025

At Pet Haven Supplies Australia, we aim to provide our customers with a smooth and transparent shopping experience. This Shipping Policy outlines how we process, ship, and deliver your orders.

Processing Time

Orders are typically processed within 2–5 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Origin

We operate on a dropshipping model. This means our products are shipped directly from our trusted suppliers in China to your address in Australia (or other eligible countries).

Estimated Delivery Time

Due to international shipping, please allow approximately:

10–25 business days for delivery within Australia.
15–30 business days for delivery to other countries.

Note: Delivery times are estimates and may vary due to customs delays, public holidays, unforeseen weather events, or factors beyond our control.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout.
From time to time, we may offer free shipping promotions.

Tracking Orders

Tracking numbers will be provided where available.
Tracking information may take a few days to update after dispatch.

Customs, Duties & Taxes

All prices listed on our website are in Australian Dollars (AUD).
Orders shipped to Australia are generally not subject to import duties for personal purchases under AUD $1,000.
If customs duties or taxes are charged, the customer is responsible for paying them.

Delays & Lost Packages

While we work closely with our suppliers to ensure timely delivery, we cannot be held responsible for delays caused by postal or customs services.
If your order has not arrived within 40 business days, please contact us at pethavensupplies715@gmail.com or 0410 273 532 so we can investigate.

Incorrect Address & Non-Delivery

Customers are responsible for providing an accurate shipping address.
Orders returned due to incorrect address or unclaimed delivery may incur additional shipping fees.

Your Rights Under Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. If your order is faulty, damaged, or not as described, you are entitled to a remedy, including repair, replacement, or refund.

Email: pethavensupplies715@gmail.com
Phone: 0410 273 532

If you want, I can now create your Returns & Refund Policy so it matches this Shipping Policy and keeps you fully compliant with Australian Consumer Law for dropshipping.

Do you want me to make that now?