Privacy Policy

Effective Date: 29/07/2025

Thank you for visiting Pet Haven Supplies Australia. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://www.pethavensuppliesaustralia.com and services.

1. Information We Collect

We may collect the following personal information from you:

Identity and contact details: Name, email address, postal address, phone number.
Account information: Username, password, purchase history.
Payment details: Credit/debit card information processed securely via third-party payment providers.
Technical data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
Communication: Correspondence between you and our customer service.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Manage your account and provide customer support.
Improve our website, products, and services.
Send you promotional communications (with your consent where required).
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service providers: Payment processors, delivery services, marketing platforms, IT providers, who help us operate the business.
Legal authorities: When required by law or to protect our rights.
Business transfers: If we sell or merge our business, your information may be transferred as part of that transaction.

All third parties are required to protect your information in accordance with applicable privacy laws.

4. International Data Transfers

Your information may be stored and processed in Australia or overseas. We ensure adequate protections are in place to safeguard your data when transferred internationally.

5. Security of Your Information

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

Depending on your location, you may have rights including:

Accessing and correcting your personal information.
Opting out of marketing communications.
Requesting deletion of your data.
Withdrawing consent where applicable.
Lodging a complaint with a privacy authority.

To exercise these rights, please contact us at pethavensupplies715@gmail.com.

7. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes via our website or email.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:
Pet Haven Supplies Australia
Email: pethavensupplies715@gmail.com
Website: https://www.pethavensuppliesaustralia.com