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Shipping Policy

Shipping Policy – Pet Haven Supplies Australia

Last updated: 6 August 2025

At Pet Haven Supplies Australia, we aim to provide our customers with a smooth and transparent shopping experience. This Shipping Policy outlines how we process, ship, and deliver your orders.

Processing Time

  • Orders are typically processed within 2–5 business days after payment has been received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Estimated Delivery Time

  • Due to international shipping, please allow approximately:

  • 10–25 business days for delivery within Australia.

  • 15–30 business days for delivery to other countries.

  • Note: Delivery times are estimates and may vary due to customs delays, public holidays, unforeseen weather events, or factors beyond our control.

  • Shipping Costs

  • Shipping costs (if applicable) will be calculated and displayed at checkout.

  • From time to time, we may offer free shipping promotions.

  • Tracking Orders

  • Tracking numbers will be provided where available.

  • Tracking information may take a few days to update after dispatch.

  • Customs, Duties & Taxes

  • All prices listed on our website are in Australian Dollars (AUD).

  • Orders shipped to Australia are generally not subject to import duties for personal purchases under AUD $1,000.

  • If customs duties or taxes are charged, the customer is responsible for paying them.

  • Delays & Lost Packages

  • While we work closely with our suppliers to ensure timely delivery, we cannot be held responsible for delays caused by postal or customs services.

  • If your order has not arrived within 40 business days, please contact us at pethavensupplies715@gmail.com or 0410 273 532 so we can investigate.

  • Incorrect Address & Non-Delivery

  • Customers are responsible for providing an accurate shipping address.

  • Orders returned due to incorrect address or unclaimed delivery may incur additional shipping fees.

  • Your Rights Under Australian Consumer Law

  • This policy does not limit your rights under the Australian Consumer Law. If your order is faulty, damaged, or not as described, you are entitled to a remedy, including repair, replacement, or refund.

  • Contact Us
    If you have any questions about our shipping policy, please contact us:

  • Email: pethavensupplies715@gmail.com
    Phone: 0410 273 532

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